Gaps Identified. Prioritized. Ready For Sign-Off.
RESOLVE is MedSync's gaps-in-care analysis service, built on the RECAP summary consultation. We identify gaps against quality measures and evidence-based guidelines, prioritize them by impact, and deliver a plan ready for provider review and sign-off.
From RECAP To A Signed, Prioritized Plan.
RECAP Foundation
Builds on the RECAP summary consultation already delivered
Gaps Identified
HEDIS-aligned analysis of the RECAP and underlying records
Prioritized Plan
Actions aligned to evidence-based guidelines, prioritized by impact
Provider Review & Sign-Off
Each plan is reviewed and signed before delivery
Delivered To Your Workflow
The signed plan is delivered alongside the RECAP to your workflow
For Teams Who Need To Know What's Missing.
Primary Care groups that need a clear picture of what's missing. Your quality team can spot some gaps. A systematic, HEDIS-aligned review of the comprehensive history surfaces what scattered records hide.
Family practice and internal medicine teams with limited staff time for chart review. Digging through records to find gaps takes hours your team doesn't have. RESOLVE delivers the analysis, prioritized and ready to act on.
Populations where missed context changes risk or cost. Complex patients, post-discharge transitions, and high-risk panels need more than a snapshot. Missing history means missing the gaps that matter most.
OBGYN and primary care practices measured on quality performance and audit-ready documentation. Stars ratings, HEDIS measures, and value-based care contracts all start with knowing where you stand. RESOLVE shows you, with source-cited findings.
Everything From RECAP, Plus The Analysis.
The RECAP, Included
A concise, H&P-style summary consultation with source citations.
HEDIS-Aligned Analysis
Gaps measured against quality measures that drive Stars ratings and value-based contracts.
Prioritized Gaps-In-Care Plan
Findings from the record with recommended interventions, aligned to evidence-based guidelines and prioritized by impact.
Provider Review & Sign-Off
Each plan is reviewed and signed by licensed clinicians at Vitality Consultants, LLC, then delivered to your workflow.
Built on Guidelines, Not Guesswork.
Guideline Alignment
HEDIS, Stars, value-based care metrics, and specialty guidance inform every gap plan.
Condition Priority
ICD-10 based clinical hierarchy puts the most important actions first.
Context Matters
Comorbidities and SDOH factors shape what's feasible and when.
Provider Sign-Off
Every gaps-in-care plan is reviewed and signed before it reaches your team.
Why Providers Choose RESOLVE
Gaps Found, Not Buried
A systematic, HEDIS-aligned review of the comprehensive history surfaces what scattered records hide.
Zero Additional Lift
RESOLVE runs on the RECAP already delivered for your patients. No new work for your staff.
Audit-Ready Documentation
Every finding is traceable to its source records.
We Bill Insurance, Not Your Practice
MedSync's clinical services are billed to insurance through our clinical partner, Vitality Consultants, LLC. Implementation fees may apply. Whether provider review time is billable is determined by your compliance and RCM teams.
Care Coordination & Gap Closure.
When you're ready to go beyond analysis, our third tier carries the signed plan through. It includes everything in RECAP and RESOLVE, with MedSync serving as the patient's care coordinator.
MedSync as Care Coordinator
Outreach, scheduling, referrals, and tracking through completion, handled on your behalf.
Closed-Loop Proof
Records evidencing closed gaps are returned to your practice.
Ongoing, Not Episodic
A continuous engagement with admissions and discharge awareness and periodic refreshes of patient histories.
Ready To See What's Missing?
Talk to us about how RESOLVE works for your practice and patient population. You can also read the common questions about RESOLVE.